Shipping policy

Last updated: July 22, 2026

Thank you for shopping with FurPal! We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

United States
Canada

We may expand our shipping destinations in the future.

Estimated Delivery Times

Estimated delivery times vary depending on your location:

United States: 7–15 business days
Canada: 8–18 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or peak shopping seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.

We may offer free shipping . Any applicable free shipping offers will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to become active.

Delayed or Lost Shipments

While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact us at [your email address], and we will be happy to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply if an order must be reshipped.